Can phygital marketing close the communications gap at Christmas?
In our latest article, Andrea Candy from Zipform Digital explains what phygital marketing is, and how it could help create a connected experience for customers during the Christmas period.
SMS in customer communications
In this article, we share five examples from the last few years that have created a fresh new perspective on the role of SMS in customer communications.
18 months on: agile working at Zipform Digital
18 months ago, Zipform Digital ushered in a new, more agile way of working – ultimately creating an adaptive and collaborative workplace and inspiring value-driven partnerships with our clients. CEO Richard Vaughan and Delivery Model Owner Alexis Williams shared an update on progress.
Powerful partnerships: Leveraging AI for customer experience
Within the rapidly changing customer communications environment, the ability to harness the power of data analytics and Artificial Intelligence (AI) offers a strategic advantage to any business with the desire to change the narrative around customer churn and improve the customer experience. SmartMeasures and Zipform Digital have partnered up to provide a unique AI powered customer experience.
Tim Holroyd – a recipe for success
Tim Holroyd from Zipform Digital has many years’ experience in the Customer Communications Management space within industries such as gas, electricity, banking and insurance. In this article, we find out more about his recipe for success, and what attracted him to Perth based Zipform Digital.
Retail Energy: role of customer communications
Richard Vaughan, CEO of Zipform Digital explains what it means to have the right customer communications partner on board for energy retailers in what is an extraordinarily highly regulated industry. We work with our clients to meet the Better Bills Guideline, and find the balance between speed to market whilst addressing security concerns and procedures.
Leadership and mentoring at Zipform Digital
In this exclusive interview with Richard Vaughan, General Manager and Andrea Candy, Head of Growth and Customer Relationships - we discovered more about their personal leadership styles and how the increased focus on mentoring at Zipform Digital is creating leaders for the future.
A conversation with Andrea Candy
Andrea Candy is one of the most respected marketing professionals in Western Australia – with a name that is synonymous with print and digital communications solutions. As the Head of Growth and Customer Relationships at Zipform Digital, in a recent interview we found out more about her.