Transforming the local government experience
Providing transformational digital solutions for clients doesn’t necessarily need to involve huge budgets, long turnaround times and complex fixes. For Zipform Digital’s Local Government clients it was simply a matter of providing a solution that would address a common issue.
Powerful partnerships: Leveraging AI for customer experience
Within the rapidly changing customer communications environment, the ability to harness the power of data analytics and Artificial Intelligence (AI) offers a strategic advantage to any business with the desire to change the narrative around customer churn and improve the customer experience. SmartMeasures and Zipform Digital have partnered up to provide a unique AI powered customer experience.
Retail Energy Communications – predictions for 2023
Energy Retail is a hot topic right now in Australia amid soaring wholesale prices. In this opinion piece, Richard Vaughan, GM Zipform Digital, shares his view on the importance of communications within the energy retail industry and the possible changes the everyday Australian could expect to see for 2023.
Customer centricity and local government: reality or wishful thinking?
Richard Vaughan, General Manager at Zipform Digital, offers a unique perspective on the reality of local government back-end operations across Australia and their journey towards a fully customer centric environment.
Customer communications in 2022
Andrea Candy is the Customer Relationship Manager at Zipform Digital, one of Australia’s largest customer communications management providers. She discusses how COVID-19 has changed the way in which businesses communicate with their customers.
An interview with Andrea Candy
Andrea Candy has been the Customer Relationship Manager at Zipform Digital for nearly 5 years. With International Women’s Day shedding a light on breaking the bias this year, we sat down with her to find out more about her role in this previously male dominated industry.
The rebirth of direct mail
Andrea Candy from Zipform Digital examines the forgotten marketing channel of direct marketing in this opinion piece.