Transforming the local government experience
Providing transformational digital solutions for clients doesn’t necessarily need to involve huge budgets, long turnaround times and complex fixes. For Zipform Digital’s Local Government clients it was simply a matter of providing a solution that would address a common issue.
Customer centricity and local government: reality or wishful thinking?
Richard Vaughan, General Manager at Zipform Digital, offers a unique perspective on the reality of local government back-end operations across Australia and their journey towards a fully customer centric environment.