Digital Archiving
Archiving and accessing important customer documentation has never been easier. With Zipform Digital, you can access proven document storage solutions that are secure and scalable.
“Access to information is central to the way our people help our customers, and that is very true of digital archiving. Our team understands the management of documents, data, storage security and meeting regulatory requirements.”
Effective Storage
At Zipform Digital we can offer a solution to manage all communications sent to customers, including email, print, SMS, web chats and other customer touch points.
While the vast range of documents and data found in most organisations can be hard to manage, fast access to accurate business information is essential for effective multi-channel communications.
With easy access and functionality, our secure archive solution is designed to increase efficiency with minimal fuss for the user. Multiple Application Programming Interfaces allow access via websites, CRM, phone applications and other core ERP systems.
Communications can be searched and viewed as an exact image of what was served to the customer and emailed or edited directly from the Digital Archive web portal.
To help you meet your legal and regulatory archiving obligations, our team will employ a combination of encryption, security, versioning and data retention rules.
Search & Access
Built with both users and customers in mind, our archiving systems allow customer service representatives, call centre operators and all appropriate internal users to search the unified customer information in a secure archive, improving company productivity.
Fast access to accurate business information is essential for effective multichannel communications, but the vast range of documents and data found in most organisations can be hard to manage. We can make life simpler by pooling content from any source and providing easy online access for your customers, colleagues and business partners.
ZipArchive
Unlike many archiving solutions that have grown from ‘records management’ architecture, our purpose built ZipArchive has been designed with users and customers in mind. It provides a digital snapshot of a customer’s inbound and outbound communications inclusive of post, emails, voice, SMS and Web Chat, providing a single customer view of all of your interactions.
The ZipArchive also works in conjunction with other customer self-serve portals, allowing your customers access to their historical documents, which significantly reduces in house phone traffic and the time taken to manage their service requests.