Personalised Interactive Video
Evolve to video that interacts with your customers, because quite simply, watching is easier and more accessible than reading text. Video can deliver key information more quickly and easily, and that means increased customer engagement and response.
“Video is becoming increasingly prevalent, through online, social and even SMS communications. The appeal is its ability to share information quickly through both verbal and visual prompts. By making the video personalised to the user is the next evolution and one we’re excited to be a part of.”
In 2020, it is estimated that 85% of internet traffic will be in the form of video. People engage more when they see or hear their name on the screen. They retain more information this way too, which therefore makes it a great tool to provide explanations of complex payment options, to reduce enquiries and in turn, reduces costs to your organisation.
Our solutions enables each video to be tailored specifically to each customer and is based on their data to provide an engaging and interactive experience.
This solution also enables you to learn about your customers by capturing their activity and responses to requests for information in real time.
ZipVideo
Customers increasingly require richer interactions, deeper personalisation and greater access to information and options. By leveraging a new kind of video, you can create unique, real-time video experiences that deepen relationships. It’s called ZipVideo.
With ZipVideo you can:
Drive sales volume & velocity
Service customers for less
Explain bills & statements
Reduce call volume
Increase on-time bill payments
Benefits to you
Impact - Unique, real-time experiences that deepen relationships.
Use customer data to personalise video content
Respond to viewer preferences in real time
Reach dozens of clients or millions of prospects
Effective - Expert interaction without the overhead.
Captivate & inspire clients, customers, prospects & employees
Explain everything from statements to procedures in clear, easy-to-understand ways
Process complex mail with real-time, integrated, end-to-end tracking & control
Versatile - Any audience, any category, any scale.
Engage customers with the feel of live, one-to-one interactions
Combine the cost-effectiveness of email, web & mail with rich interaction options that scale
Easily integrate Zip Video into existing systems & workflows to create a seamless user experience.
Predictive - Anticipates customer needs.
Present the best next engagement automatically
Empower your sales teams with simple, automated lead qualification
Proven - Data-driven results that improve your bottom line.
Achieve engagement levels ten times greater than standard videos