Meet Our People
Our people offer specialised experience in many industries including Utilities, Local Government, Energy Retail, Not for Profit and Corporate. They are leaders in the customer communications management industry.
“I wanted to build a company I would be proud of. It would have been impossible to achieve the growth that we have without the right people, and I’ve been successful in attracting some of the best people.”
David Edwards, Co-Founder & Chair, Zipform
Richard Vaughan
Chief Executive Officer
As CEO at Zipform Digital, Richard takes a hands-on approach to leading a high performing team who consistently deliver exceptional results for clients.
An experienced business leader with over 25 years’ experience bringing commercially viable new technologies to market, Richard is highly respected by staff and clients for his commitment to creating innovation within customer communications.
Richard believes that in depth understanding of the latest trends and innovations in the market is crucial to build deep engagement with clients. This knowledge and belief is reflected in the successful solutions designed and delivered by the in-house team of experts he has brought together at Zipform Digital.
Connect with Richard on LinkedIn >>
Meghann Flint
Customer Relationship Manager
As a solutions focused leader with over 12 years industry experience, Meghann has extensive experience in customer engagement and project management. She believes in building and nurturing strong client relationships by ensuring an in depth understanding of their needs and providing real-world solutions.
Meghann leads a team of highly experienced customer communications professionals who are empowered to work within a highly collaborative environment and embrace innovation. Her appreciation for new ways of working ensures that she is constantly finding new ways to improve customer communications for clients.
Connect with Meghann on LinkedIn >>
Tony Mott
Business Consultant
With many years of technical advisory experience across several industries within Australia and the United Kingdom, Tony has been with Zipform Digital since 2014, working in partnership with local and state government clients across Australia.
With an intimate knowledge of local government and the unique challenges they face, Tony has successfully implemented a range of proven solutions to a number of clients, including data management, archive solutions and software development. He understands the need for transparency, risk minimisation, reliability, cost reductions and delivering rate payer value.
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Alexis Williams
Customer Service Manager
As Customer Service Manager, Alexis leads a team of high performing account coordinators at Zipform Digital with a strong focus on bringing resilience and positivity into account management. She believes in understanding all aspects of a problem or challenge before making key decisions and brings this approach to finding the right solution for her clients, whether it’s a process improvement or new training for her team.
Alexis believes that the best approach to creating a successful client relationship is with honesty, respect and setting clear expectations.
Connect with Alexis on LinkedIn >>
Stacey Garner
Senior Account Manager
Stacey is an experienced account manager with over 10 years industry experience working with a diverse group of clients. She brings a focused, professional and thoughtful approach to customer service and providing solutions for her clients.
She has great appreciation for marketing and enjoys both working alongside creatives; and aiding in the execution of creative concepts. With extensive experience in event management, Stacey brings the key qualities needed for high profile events to her interactions with clients. These include attention to detail, problem solving and overcoming obstacles, to support clients in achieving their business objectives.
Connect with Stacey on LinkedIn >>
Stephanie Brown
Account Manager
Stephanie is an experienced account manager with a diverse background in sales, photography, and account management. Her extensive international experience, particularly in the customer communications industry, gives Stephanie the edge in determining business needs and helping design bespoke solutions for clients.
She believes that a consultative approach produces valuable insights and tailored solutions to achieve client’s business objectives, as she takes the time to understand each client’s unique challenges, goals, and market position. On the home front, Stephanie is passionate about photography, with this passion for visual storytelling instilling in her a sense of curiosity and attention to detail that she brings to her client’s business.
Connect with Stephanie on LinkedIn >>
Tim Holroyd
Business Consultant, Victoria
Based in Melbourne, Tim has extensive experience providing Business Process Outsourcing, Customer Communications Management and data services for gas and power retailers, finance, banking and insurance sectors, and telecommunications. Having spent more than 20 years building skills in areas such as Application Development, Change Management, Process Management and digital transformation – Tim brings a passion for solving client challenges to Zipform Digital.
With Business and Project Management qualifications and on the ground experience with complex implementations and managed solutions, Tim aims to channel the strengths of Zipform Digital into high quality solution proposals which ensure return on investment and successful outcomes for our clients on the East Coast of Australia.
Connect with Tim on LinkedIn >>
Chloe Breeze
Account Manager
Chloe is an experienced customer communications professional, passionate about building genuine connections with her clients. With a strong background in account management and marketing, she combines creative thinking with structured problem-solving to deliver tailored solutions for her clients. She thrives on helping businesses communicate effectively in a digital world, balancing innovation whilst driving results.
Chloe’s collaborative nature makes her a trusted partner in managing complex projects and achieving results-driven outcomes for clients.
Connect with Chloe on LinkedIn >>
Neil Hunt
Digital Solutions Manager
As the Digital Solutions Manager at Zipform Digital, Neil brings more than 20 years’ experience in the development and engineering of software solutions to the benefit of our national clients. His passion lies in managing world class development teams and translating business requirements into functional technology tools that deliver real value for our clients.
With a background as a primary solutions architect and developer, Neil enjoys the challenge of a varied national client base, in addition to managing the entire software development life cycle to provide the best value possible for Zipform Digital clients.
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Richard Jose
Product Owner
Having been a highly experienced Business Consultant with Zipform Digital since 2012, Richard now works alongside colleagues and clients around Australia as Product Owner, ensuring that they benefit from the significant value the cutting-edge digital technologies offered by Zipform Digital can deliver for them.
Richard is driven by a genuine desire to help drive value for all stakeholders, whether internal or external. He works closely with our Solutions team, designing best in class digital solutions to deliver improved customer engagement and reduce operational costs.
Connect with Richard on LinkedIn >>