Digital ePortal for Local Governments
The Zipform Digital ePortal is a secure, innovative platform that simplifies the administration burden for Local Government and makes accessing key information easier for ratepayers and staff.
Combining our industry-leading document archive solution with on-demand document generation, Zipform Digital’s secure Local Government ePortal is designed to simplify administration, improve efficiency and enhance the customer experience.
Local Governments face a universal challenge—securely accessing both current and archived rates notices while enabling customers to self-serve. Our ePortal solves this by giving ratepayers convenient access to their information and providing staff with the tools to work more efficiently.
Designed with the customer in mind, the base model ePortal delivers powerful functionality out of the box. Our flexible, cost-effective customisations can be adapted to the size and complexity of any Local Government Area.
Key features include:
- Full administrative support for rates, debtors, and animal management teams
- A secure document archive for new and historical rates notices
- Customer self-service for updating profiles and email addresses, reducing bounce backs during rates season
- Secure, authenticated access eliminating the need for disks, USBs, or FTP transfers
- No additional input or ongoing support required from staff
With a 360-degree view of all ratepayer communications and full user audit trails, the ePortal meets all legal and regulatory archiving requirements, while improving the customer experience.