Solutions for Utilities
Drawing on extensive industry expertise, Zipform Digital delivers insight-led solutions that transform customer communications in the utilities sector.
We’re agile and responsive, backed by in-house tech solutions and ongoing investment in world class digital infrastructure to keep pace with the demands of customer communications management in this highly regulated industry.
Our clients benefit from Zipform Digital’s years of expertise managing customer communications in the highly regulated industry that is utilities. With regulations frequently evolving and changing in Australia, we know that utilities providers face multiple changes and conflicting priorities.
Zipform Digital provides clients with access to our multiple in-house teams who have deep knowledge and experience within the highly regulated utilities industry to help them manage that change.
We offer our utilities clients online change management tools designed to:
- Give clear visibility and transparency across projects and BAU
- Build a centralised, accessible knowledge base of business rules, logic and compliance requirements you can access anytime
We understand the critical balance utilities providers must maintain – ensuring regulatory compliance with customer communications that are not only engaging, but time critical and accurate. From message content and delivery channels to timing and compliance, at Zipform Digital we know that every step must adhere to industry regulations.
Our tailored solutions for utility providers include:
- API (Application Programming Interfaces) to seamlessly integrate and enable automatic data transfer and updates
- Data management tools including benchmarking for electricity and gas bill calculations
- Calculation of Best Offer and other industry specific calculations