Inside Our Blog: News & Insights

Managing Risk in Customer Communications

Customer communications are often business-critical, yet the operational risks behind them are frequently overlooked. Discover how organisations can reduce customer communication risk through resilient systems, proactive planning and the removal of single points of failure.
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Day in the Life: Production Operations

What does it take to keep customer communications running smoothly behind the scenes? Kelvin Chong shares insights into production operations, workflow coordination, AI, and the fast-paced nature of customer communications at Zipform Digital.
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Why “Digital First” Doesn’t Mean Digital Only

Digital first communication strategies offer speed and convenience, but effective customer communications still require flexibility, resilience and confidence across different customer situations.
Read More >>: Why “Digital First” Doesn’t Mean Digital Only

Accreditation for a Sustainable Future

Zipform Digital has achieved ISO 14001 Environmental Management System accreditation, strengthening its commitment to sustainability, waste reduction and responsible operations. The certification supports the company’s long-term environmental goals while helping clients demonstrate stronger supply chain compliance through a partner operating to internationally recognised environmental standards.
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What Matters in Customer Communications

Customer communications are more than delivery. Learn what organisations should look for to support compliance, operational performance and confidence at scale.
Read More >>: What Matters in Customer Communications

A Day in the Life of a System Administrator

Ever wondered what keeps the behind-the-scenes tech running smoothly? Follow a typical day in the life of a System Administrator at Zipform Digital, from system monitoring to solving complex IT challenges.
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Meet the New Energy Behind Zipform Digital’s Account Team

Kiralee Rothe joined Zipform Digital as an Account Coordinator in May and has already made her mark. Her enthusiasm, fresh approach and willingness to learn, shines through in every interaction with clients and colleagues. We sat down with Kiralee to get a glimpse into her typical day.
Read More >>: Meet the New Energy Behind Zipform Digital’s Account Team

A day in the life: Cassie Rodgers

What really goes on behind the scenes at Zipform Digital? Production Manager Cassie Rodgers walks us through a typical day coordinating one of the busiest operations in customer communications.
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From humble beginnings to high tech: council rates

Its over 30 years since Zipform Digital sent the first batch of council rates notices. Now sending out millions of notices every year, Stephanie Brown reflects on the past three decades of experience.  
Read More >>: From humble beginnings to high tech: council rates

The state of SMS marketing in Australia

Zipform Digital’s exclusive consumer research from last month into the state of SMS marketing in Australia revealed some startling insights into the mindset of consumers. Read the full report.
Read More >>: The state of SMS marketing in Australia

Can phygital marketing close the communications gap?

Phygital marketing combines physical and digital experiences to create meaningful customer engagement. As technology advances, businesses can better connect online and offline touchpoints. Andrea Candy from Zipform Digital explores how phygital marketing can enhance Christmas campaigns, drive engagement and improve customer experience during the peak holiday period.
Read More >>: Can phygital marketing close the communications gap?

SMS in customer communications

Australians send more than 85 million text messages every day, making SMS one of the most effective channels for customer communications and SMS marketing. With advances in mobile technology, businesses now have more opportunities to create engaging, personalised SMS campaigns that drive real results. Explore five examples that highlight innovative uses of SMS in customer communications.
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Is print the safer option?

In an era of scams, data breaches and digital mistrust, many Australians question the security of email and paperless billing. While digital offers convenience, research shows strong consumer confidence in print for storing important information. Is print poised to regain trust in customer communications?
Read More >>: Is print the safer option?

Transforming the Local Government Experience

Digital transformation for Local Government doesn’t have to be complex or costly. Our secure, cost-effective digital portal gives councils and ratepayers easy access to current and historical rates notices, improving customer experience while reducing operational costs and meeting growing expectations for online access to bills and information.
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18 Months on: Agile Working at Zipform Digital

Eighteen months ago, Zipform Digital introduced a more agile way of working, creating a collaborative, adaptive workplace and strengthening value-driven client partnerships. We spoke with CEO Richard Vaughan and Delivery Model Owner Alexis Williams about the journey, lessons learned and how the new delivery model is shaping the business today.
Read More >>: 18 Months on: Agile Working at Zipform Digital

Powerful partnerships: Leveraging AI for Customer Experience

In a rapidly evolving customer communications landscape, data analytics and Artificial Intelligence (AI) are becoming powerful tools for reducing customer churn and improving experience. By turning insights into proactive, personalised communications, Zipform Digital enables organisations to build stronger relationships, increase retention and deliver long-term value through smarter customer engagement.
Read More >>: Powerful partnerships: Leveraging AI for Customer Experience

Charles Weiss: from physicist to software developer

Dr Charles Weiss has been a key member of Zipform Digital’s software development team for over two years. With a PhD in Physics and a passion for problem-solving, Charles works on core automation technologies powering email, SMS and print communications. We spoke with him about this fast-growing and fascinating field.
Read More >>: Charles Weiss: from physicist to software developer

Tim Holroyd – a recipe for success

With decades of experience in customer communications across energy, banking and insurance, Tim Holroyd brings deep industry knowledge and a calm, solutions-focused approach. In this article, Tim shares his recipe for success and what drew him to Zipform Digital’s Perth-based, client-driven and flexible working environment.
Read More >>: Tim Holroyd – a recipe for success

Direct Mail Trends for 2024

As digital channels become more crowded, direct mail is making a strategic comeback in 2024. Smarter targeting, personalised creative and better data integration are transforming physical mail into a powerful engagement tool. This article explores the key direct mail trends reshaping customer communications and driving stronger connections this year.
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Building a Future for Customer Communications

With more than a decade of experience at Zipform Digital, Richard Jose was a natural choice to step into the business-critical role of Product Owner for digital solutions. Working closely with teams across Australia, he helps drive innovative operating models that are shaping the future of customer communications management and delivering stronger digital business outcomes.
Read More >>: Building a Future for Customer Communications

Retail Energy: the Role of Customer Communications

In this article, Richard Vaughan from Zipform Digital explains what it means to have the right customer communications partner on board for energy retailers in what is an extraordinarily highly regulated industry.
Read More >>: Retail Energy: the Role of Customer Communications

Leadership and Mentoring at Zipform Digital 

Leadership today goes beyond financial results, demanding accountability, trust and the ability to lead diverse, distributed teams. In this interview, Zipform Digital leaders Richard Vaughan and Andrea Candy share their leadership styles, mentoring approach and insights from more than 30 years guiding the business through industry change and digital transformation.
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A Conversation with Andrea Candy

Andrea Candy is one of the most respected marketing professionals in Western Australia – with a name that is synonymous with print and digital communications solutions. Presently the Head of Growth & Customer Relationships at Zipform Digital, in a recent interview we found out more about her career path, industry advocacy and love of home renovations.
Read More >>: A Conversation with Andrea Candy

Multi-channel marketing in 2023

Multi-channel marketing now extends far beyond traditional media, with channels like SMS, email, social media, short-form video and influencers sitting alongside TV and radio. Drawing on insights from millions of customer communications sent each month, Zipform Digital explores the state of multi-channel marketing in Australia and what marketers can expect in 2023.
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Alexis Williams – Positivity and Resilience in the Workplace

Alexis Williams is a positive and inspiring leader who brings a unique perspective to her role as Customer Service Manager at Zipform Digital. After transitioning from a career as a Primary School teacher seven years ago, she now leads strong client relationships and teams built on resilience and positivity. We sat down with Alexis to learn more.
Read More >>: Alexis Williams – Positivity and Resilience in the Workplace

Zipform Digital: Revolutionising the Mail Industry

Zipform Digital is modernising the way mail is produced, helping clients meet Australia Post delivery deadlines and protect cash flow through faster invoice delivery. Richard Vaughan, General Manager of Zipform Digital, shares how new, cutting-edge production technology is giving clients a competitive edge in an increasingly time-sensitive communications environment.
Read More >>: Zipform Digital: Revolutionising the Mail Industry

Travis Earl: Challenges for IT Management

In an increasingly complex digital landscape, secure and reliable infrastructure has never been more critical. We spoke with Zipform Digital’s IT Manager Travis Earl about his role in safeguarding systems, navigating change and supporting the business through more than 15 years of technological evolution.
Read More >>: Travis Earl: Challenges for IT Management

Four Data Management Trends for 2023

An effective data management solution can be critical to gaining a competitive advantage by harnessing the power of your customer information. In effect, it’s corporate gold. In this article, we investigate the top four data management trends for 2023.
Read More >>: Four Data Management Trends for 2023

Breaking the bias: women disrupting the tech industry

Princess Simeon and Rena Yu are Software Developers at Zipform Digital with nearly 30 years’ combined experience. In a male-dominated industry where women remain underrepresented, they’re helping #BreakTheBias—sharing their stories as part of International Women’s Day 2022.
Read More >>: Breaking the bias: women disrupting the tech industry

The New Working Normal?

As Labour Day reminds us of capped working hours and workplace reform, today’s “normal” looks very different. Richard Vaughan, General Manager at Zipform Digital, shares insights on hybrid working, blurred boundaries and why flexibility and adaptability are now essential leadership traits in a post-COVID world.
Read More >>: The New Working Normal?

Zipform Digital now White Ribbon Australia Accredited

Zipform Digital has achieved White Ribbon Australia Workplace Accreditation, demonstrating its commitment to gender equality and a safe, respectful workplace. Following a year-long process, the accreditation reflects authentic leadership, open communication and a shared responsibility across all staff to create lasting cultural change.
Read More >>: Zipform Digital now White Ribbon Australia Accredited

Designing Invoices: Best Practice

An invoice is more than a transactional document — it’s a critical moment in the customer experience. Discover how best practice invoice design can increase payment rates, reduce bad debts and contact centre queries, and strengthen brand value through clearer, customer-focused billing communication.
Read More >>: Designing Invoices: Best Practice

An interview with Andrea Candy

Andrea Candy has been the Customer Relationship Manager at Zipform Digital for nearly 5 years. With International Women’s Day shedding…

Read More >>: An interview with Andrea Candy