Alexis Williams – Positivity and Resilience in the Workplace

Alexis Williams is a positive and inspiring leader who brings a unique perspective to her role as Customer Service Manager at Zipform Digital. After transitioning from a career as a Primary School teacher seven years ago, she now leads strong client relationships and teams built on resilience and positivity. We sat down with Alexis to learn more.

A short seven years ago, Alexis Williams was working as a primary school teacher, guiding and shaping children’s young minds after completing her Bachelor of Education at Curtin University in WA. 

These days you can find her at Zipform Digital juggling multiple things at once, ensuring her team of Account Coordinators create an efficient and positive experience for clients. 

Alexis comments,

“Whilst my career path started as a teacher, the experience I gained allowed me to develop essential skills in communication and adaptability, in addition to being able to coach and educate others. I knew the skills I had were valuable and have led to my success in other fields.

Even though on the surface they seem vastly different industries, there are so many similarities that the transition felt incredibly smooth. With a typical day involving observing and supporting my team, it can also include analysing skills of the team, creating career development plans and of course, reporting.” 

A resilient leader

Alexis continues to focus on bringing resilience and positivity into client account management every day at Zipform Digital whilst also creating a team culture which mirrors these core beliefs.  

“I like to understand all aspects of a problem or challenge before making key decisions. I’ve been told that I have an inquisitive nature – I’ll put 100% of my focus on finding the right solution for the client, whether it’s a process improvement or new training for my team.

I’ve also found that honesty, respect and setting clear expectations are key to developing not only great client relationships, but a happy and positive team. They are values that not just my work experience has taught me, but my life experience.”  

At the tender age of two, Alexis was diagnosed with cancer. Undergoing this experience and beating the odds at such a young age has also made her a lifelong supporter of Daffodil Day, Telethon and Childhood Cancer Awareness Month (which takes place in September each year).  

Alexis sums up, “I never discount the impact of life experience in any of my interactions – everyone has a story to tell, and this was mine. It’s brought me to where I am today in my career, and I love my work with Zipform Digital and the people and clients there.” 

---

Alexis Williams is an outcomes led leader looking to improve team culture through developing positivity and resiliency within her team, in addition to embracing change to improve the efficiency and productivity of a business. 
 
With a career path that started as a Primary School teacher, Alexis has highly developed essential skills in communication, adaptability, coaching and educating others. She manages a team of Account Coordinators within Zipform Digital, responsible for hundreds of clients around Australia. With a personal ethos that includes honesty, respect and clear expectations, her aim is to create and maintain a productive and positive team who pass that enthusiasm onto their clients.

Connect with Alexis on LinkedIn