Drawing on Zipform Digital’s history managing customer communications in highly regulated industries, Richard Vaughan explores the critical role played by customer communications management.
Its over 30 years since Zipform Digital sent the first batch of council rates notices. Now sending out millions of notices every year, Stephanie Brown reflects on the past three decades of experience.
Zipform Digital’s exclusive consumer research from last month into the state of SMS marketing in Australia revealed some startling insights into the mindset of consumers. Read the full report.
Phygital marketing combines physical and digital experiences to create meaningful customer engagement. As technology advances, businesses can better connect online and offline touchpoints. Andrea Candy from Zipform Digital explores how phygital marketing can enhance Christmas campaigns, drive engagement and improve customer experience during the peak holiday period.
Australians send more than 85 million text messages every day, making SMS one of the most effective channels for customer communications and SMS marketing. With advances in mobile technology, businesses now have more opportunities to create engaging, personalised SMS campaigns that drive real results. Explore five examples that highlight innovative uses of SMS in customer communications.
In an era of scams, data breaches and digital mistrust, many Australians question the security of email and paperless billing. While digital offers convenience, research shows strong consumer confidence in print for storing important information. Is print poised to regain trust in customer communications?
Digital transformation for Local Government doesn’t have to be complex or costly. Our secure, cost-effective digital portal gives councils and ratepayers easy access to current and historical rates notices, improving customer experience while reducing operational costs and meeting growing expectations for online access to bills and information.
ISO 14001 is one of the world’s most respected environmental certifications. Zipform Digital CEO Richard Vaughan reflects on the work, commitment and leadership required to achieve this global accreditation. ISO 14001 is the international standard for environmental management systems (EMS),…
Eighteen months ago, Zipform Digital introduced a more agile way of working, creating a collaborative, adaptive workplace and strengthening value-driven client partnerships. We spoke with CEO Richard Vaughan and Delivery Model Owner Alexis Williams about the journey, lessons learned and how the new delivery model is shaping the business today.
In a rapidly evolving customer communications landscape, data analytics and Artificial Intelligence (AI) are becoming powerful tools for reducing customer churn and improving experience. By turning insights into proactive, personalised communications, Zipform Digital enables organisations to build stronger relationships, increase retention and deliver long-term value through smarter customer engagement.