No longer just an IT concern, ensuring your partners in today’s B2B environment are cyber security accredited is a now commercial requirement. There’s an expectation that data, systems and reputation are fully protected – extending to external partners such as…
Kiralee Rothe joined Zipform Digital as an Account Coordinator in May and has already made her mark. Her enthusiasm, fresh approach and willingness to learn, shines through in every interaction with clients and colleagues. We sat down with Kiralee to get a glimpse into her typical day.
What really goes on behind the scenes at Zipform Digital? Production Manager Cassie Rodgers walks us through a typical day coordinating one of the busiest operations in customer communications.
Drawing on Zipform Digital’s history managing customer communications in highly regulated industries, Richard Vaughan explores the critical role played by customer communications management.
Its over 30 years since Zipform Digital sent the first batch of council rates notices. Now sending out millions of notices every year, Stephanie Brown reflects on the past three decades of experience.
Zipform Digital’s exclusive consumer research from last month into the state of SMS marketing in Australia revealed some startling insights into the mindset of consumers. Read the full report.
Phygital marketing combines physical and digital experiences to create meaningful customer engagement. As technology advances, businesses can better connect online and offline touchpoints. Andrea Candy from Zipform Digital explores how phygital marketing can enhance Christmas campaigns, drive engagement and improve customer experience during the peak holiday period.
Australians send more than 85 million text messages every day, making SMS one of the most effective channels for customer communications and SMS marketing. With advances in mobile technology, businesses now have more opportunities to create engaging, personalised SMS campaigns that drive real results. Explore five examples that highlight innovative uses of SMS in customer communications.
In an era of scams, data breaches and digital mistrust, many Australians question the security of email and paperless billing. While digital offers convenience, research shows strong consumer confidence in print for storing important information. Is print poised to regain trust in customer communications?
Digital transformation for Local Government doesn’t have to be complex or costly. Our secure, cost-effective digital portal gives councils and ratepayers easy access to current and historical rates notices, improving customer experience while reducing operational costs and meeting growing expectations for online access to bills and information.