The place she chose twice: Sarah Jonsson celebrates 10 years at Zipform Digital
Senior Account Coordinator Sarah Jonsson reflects on 10 years at Zipform Digital, from the evolution of her role to the people and culture that brought her back.
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Managing Risk in Customer Communications
Customer communications are often business-critical, yet the operational risks behind them are frequently overlooked. Discover how organisations can reduce customer communication risk through resilient systems, proactive planning and the removal of single points of failure.
New Research Highlights Changing Customer Communication Expectations
Zipform Digital surveyed 100 Australian utility customers to understand what they value most in provider communications. These initial findings reveal strong preferences for clarity, accuracy and channels matched to the purpose of each message.
Day in the Life: Production Operations
What does it take to keep customer communications running smoothly behind the scenes? Kelvin Chong shares insights into production operations, workflow coordination, AI, and the fast-paced nature of customer communications at Zipform Digital.
Why “Digital First” Doesn’t Mean Digital Only
Digital first communication strategies offer speed and convenience, but effective customer communications still require flexibility, resilience and confidence across different customer situations.
Accreditation for a Sustainable Future
Zipform Digital has achieved ISO 14001 Environmental Management System accreditation, strengthening its commitment to sustainability, waste reduction and responsible operations. The certification supports the company’s long-term environmental goals while helping clients demonstrate stronger supply chain compliance through a partner operating to internationally recognised environmental standards.
What Matters in Customer Communications
Customer communications are more than delivery. Learn what organisations should look for to support compliance, operational performance and confidence at scale.
Stamp Prices Set to Rise Again: The Need for Price Stability
Australia Post plans another stamp price increase in 2026, with industry voices calling for greater pricing stability and clearer long-term forecasting.
Transforming Desktop Printing into a Managed Mail Solution
Zipform Digital’s Office Mail transforms desktop printing into a secure, fully managed mail solution, helping organisations improve efficiency, maintain control and reduce the cost of sending business mail.
A Day in the Life of a System Administrator
Ever wondered what keeps the behind-the-scenes tech running smoothly? Follow a typical day in the life of a System Administrator at Zipform Digital, from system monitoring to solving complex IT challenges.